Shipping Policy
Thank you for choosing Ovrali. Here's exactly how your order gets to you.
Shipping costs
Free Standard Shipping — $0. Every order, every destination we ship to. There is no minimum.
Express Insured Shipping — $4.99. An optional upgrade at checkout. It adds carrier insurance, so if your parcel is lost or damaged in transit it's replaced without any back-and-forth.
You'll see both options at checkout before you pay.
Processing times
Orders are processed within 2–4 business days. During high-demand periods this can run slightly longer, and we'll email you if it does.
Delivery times
Standard delivery takes 7–14 business days after processing. Delivery times vary with your location, customs, and carrier conditions.
Order tracking
Once your order ships you'll receive a confirmation email with a tracking link. Tracking numbers can take 2–4 days to start showing scans, and scans sometimes pause for a day or two while a parcel moves between carriers. That's normal. If there's no movement after that, email us.
Where we ship
United States, United Kingdom, Canada, Australia and New Zealand.
International orders
Customs duties and import taxes may apply on orders outside the United States. These are set by your country, not by us, and they're the recipient's responsibility. Your local customs office can tell you what to expect.
Changing your order
Need to correct an address or change an item? Email us within 24 hours of ordering and we'll catch it if we can. Once a parcel has left our facility we can no longer redirect it.
Lost or damaged parcels
If your order arrives damaged, or tracking stalls and the parcel doesn't turn up, email us and we'll make it right — replacement or refund, your choice. You don't need to have chosen Express Insured for us to help.
Questions
ovralisupport@gmail.com — Monday to Friday. A real person answers.
Shipping Policy
Thank you for choosing Ovrali. Here is our shipping policy to guide you through the process:
Processing Times: Orders typically take 2–4 business days to process before they are shipped out. During high-demand periods, processing times may extend, but we strive to get your order to you as quickly as possible.
Standard Shipping: Our standard shipping option delivers your order within 7–14 business days after the processing period. Please note that shipping times may vary based on your location, customs processing, and other unforeseen circumstances.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
Shipping Destinations: We currently offer shipping to various destinations. Please ensure that your shipping address is accurate and complete to avoid any delays or misdelivery.
Shipping Costs: Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during the checkout process before completing your purchase.
International Shipping: For international orders, additional customs duties and taxes may apply. These fees are the responsibility of the customer. Please check with your local customs office for more information.
Order Modifications: If you need to modify your order or shipping information, please contact our customer support team as soon as possible. Once the order is shipped, modifications may not be possible.
Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact us immediately, and we will work with you to resolve the issue.
We appreciate your patience and understanding. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team at ovralisupport@gmail.com.