We want you to be happy with it

We know how many products in this category promise more than they deliver. That's exactly why we make this easy: if ToughClip isn't right for you, we'll take care of it. No hoops, no interrogation.

You have 90 days

You have 90 days from the day your order arrives to request a refund. That's plenty of time to actually use it on the nails you've been struggling with and decide whether it works for your hands, your nails, and your routine.

Yes, you can use it first

We'd rather you did. ToughClip is meant to be tested on the nail you've given up on. Trimmed your nails with it and decided it isn't for you? Still returnable. We don't ask for unused, unopened, or original condition — that would make the guarantee meaningless.

There's no restocking fee, and there's no subscription attached to any order. You will not be charged again.

How to start a return

Email us at ovralisupport@gmail.com with your order number and a quick note about what didn't work. A real person will reply with return instructions and the address to ship to.

Please don't send anything back before you hear from us — we'll make sure it gets to the right place.

When you'll get your money back

Once your return reaches us, we'll issue your refund to your original payment method within 5–10 business days.

Depending on your bank or card issuer, it may take a few extra days to appear on your statement. If it's been longer than that, email us and we'll track it down.

If it arrives damaged or defective

You don't need to return it. Just email ovralisupport@gmail.com with your order number and a photo of the problem, and we'll send a replacement or issue a full refund — your choice, at no cost to you.

This applies whether the damage happened in transit or the product simply didn't hold up the way it should have.

Why we do it this way

Most people buying ToughClip have already been let down by two or three clippers that promised the same thing. A short, conditional return window asks them to take that risk a fourth time. Ninety days and no conditions means the only thing being tested is whether the product works.

Questions before you buy?

If you're unsure whether ToughClip will work for your situation, ask us first. Email ovralisupport@gmail.com and we'll give you a straight answer — even if the answer is that this isn't the right tool for you.