Orders & Support

1. I have a concern about my order — what's the easiest way to contact you?

For urgent concerns, email us at ovralisupport@gmail.com. All support is handled directly by our team, and we'll make sure you're taken care of quickly.

2. I need to change my shipping address — what should I do?

Let us know within the first 24 hours after placing your order if you need to update your shipping address. Email ovralisupport@gmail.com for the fastest response. Once an order has left our facility we can no longer redirect it.

3. Where is my shipping confirmation?

Orders are processed within 2–4 business days, and your shipping confirmation email goes out once processing is done. During high-demand periods this may take slightly longer. Check your spam folder as well — if it still hasn't arrived, email us at ovralisupport@gmail.com.

4. Why hasn't my tracking updated?

Tracking can take 2–4 days to begin updating after your order is processed. Scans can also pause for a day or two while a package moves between carriers. If there's still no movement after that, contact us at ovralisupport@gmail.com and we'll track it down for you.

5. What does shipping cost, and where do you ship?

Standard shipping is free on every order, with no minimum. Express Insured Shipping is an optional $4.99 upgrade at checkout that adds carrier insurance. We ship to the United States, United Kingdom, Canada, Australia and New Zealand. Outside the US, customs duties and import taxes are set by your country and are the recipient's responsibility.

6. How long will delivery take?

Processing takes 2–4 business days, then standard delivery takes 7–14 business days.

7. What if I want to cancel or change my mind?

If you need to cancel or modify your order, contact us at ovralisupport@gmail.com within 1–2 days of placing it. We'll do everything we can to catch it before it ships.

8. What is your return policy?

You have 90 days from delivery to return it for a full refund. Email ovralisupport@gmail.com and we'll send return instructions. You can use it first — we don't require unused or original condition. No restocking fee, and no subscription attached to any order.

Product

9. Will it actually cut thick toenails?

ToughClip is built specifically for nails that standard drugstore clippers struggle with — the wide jaw opening and long handle give you more leverage and a cleaner cut with less hand strength.

10. Do I need help from someone else to use it?

No. The extended handle and angled head are designed so you can reach and see your own toenails from a normal seated position, without bending or asking for assistance.

11. Is it safe for thick, brittle, or hard-to-cut nails?

Yes. The clipper is designed to cut cleanly rather than crush or tear, which is what causes splitting on brittle nails. If you have diabetes, neuropathy, or a diagnosed foot condition, check with your doctor before trimming your own nails.

12. How do I care for it?

Wipe the blades dry after each use and store it away from moisture. A drop of light oil on the hinge occasionally will keep the action smooth.